Monday, June 21, 2021

Week of 06/21/2021

 Salespeople Need To Accept No

No, I do not want to talk about my expired car warrantee.

No, I do not want to sell my home.

No, I do not want your new credit card with the low temporary interest.

No, I do not want to refinance my mortgage.

No, I do not want a new car or truck or SUV.

No, I do not want a timeshare.

No, I do not want to talk about my expired car warrantee.

No, I do not want to change my health insurance plan.

No, I do not want your life insurance plan.

No, I do not want to change my cable and/or satellite service.

No, I do not want to lease some new furniture.

No, I do not need new roof tiles.

No, I do not want a free lunch to listen about hearing aids.

No, I do not want to talk about my expired car warrantee.

Do you know what salespeople have in common with sexual harassers and other predators?  It is their systematic refusal to hear, comprehend, or accept the word “no”.  To them, “no” does not mean “no”.  To them, “no” really means “yes, but only if you keep asking and keep pressuring”.

Salespeople seem to think this is a positive trait.  They seeming take pride in being able to get whatever they want from people through sheer harassment.  Just like sexual harassers and other predators.  Just keep asking.  Just keep pressuring.  Just keep going after them again and again and again.

No, I do not want to talk about my expired car warrantee.

No, I do not want to sell my home.

No, I do not want your new credit card with the low, low temporary interest.

No, I do not want to refinance my mortgage.

No, I do not want a new car or truck or SUV.

No, I do not want a timeshare.

No, I do not want to talk about my expired car warrantee.

No, I do not want to hear about supplemental health insurance plans.

No, I do not want change my car insurance.

No, I do not want to change my cable and/or satellite service.

No, I do not want to hear about cremation options.

No, I do not want to plan a vacation.

No, I do not want a free lunch to listen about hearing aids.

No, I do not want to talk about my expired car warrantee.

They seem to think that if they change their phone numbers or change their “business name” that it’s okay to keep harassing us.  They seem to think that if they call us later on that we’ll somehow change our minds.  So they try again and again and again.  Every week, every day, every few hours.

No, I do not want to talk about my expired car warrantee.

No, I do not want to sell my home.

No, I do not want your new credit card with the low temporary interest.

No, I do not want to refinance my mortgage.

No, I do not want to lease a new car or truck or SUV.

No, I do not want to talk about my expired car warrantee.

No, I do not want your supplemental insurance.

No, I do not want to change my cable and/or satellite service.

No, I do not want to lease some new furniture.

No, I do not need new roof tiles.

No, I do not want a free lunch to listen about timeshares.

No, I do not want to talk about my expired car warrantee.

They think if they put their offer in an envelope with words like “urgent” and “time-sensitive” and use the same kind of colored paper bill collectors use that somehow we’d say “yes”.  They think if they claim that this the “last chance” and “we’ve been trying to call you” that somehow this is something we need to agree to.  But these are lies.  We know it, they know it.  They are liars.

No, I do not want to talk about my expired car warrantee.  You were calling me about it even after I just got my vehicle and the warrantee was still active.  And you said this was my “last chance” five calls ago, and my “absolute last chance” three calls ago.  Yet you keep calling.

No, I do not want to sell my home.  I don’t care which of my neighbors sold their home through you.  I don’t care if the whole neighborhood somehow sold their homes to you, which is funny because they’re all still here and have no plans on going anywhere.

No, I do not want your new credit card with the low, low, low temporary interest, especially when the fine print says you’ll be jacking it up to loan-shark levels after that period.

No, I do not want to refinance my mortgage.  It’s not even my mortgage to refinance.

No, I do not want a new car or truck or SUV.  I like my current vehicle and I do not want to change it.

No, I do not want a timeshare.  Who really wants one?  Those who have it are now getting inundated with offers to help get it off their hands.

No, I do not want to talk about my expired car warrantee.  All you sell are lies.

No, I do not want to hear about supplemental health insurance plans.  Health insurance costs too much as it is, and it is a hassle to get them to pay up, never mind get a plan that won’t cover what you claim insurance doesn’t anyway.

No, I do not want change my car insurance.  And if I do, I sure as hell will not do so because of your junk mail or telemarketing call.

No, I do not want to change my cable and/or satellite service.  The alternatives you offer suck.

No, I do not want to hear about cremation options.  Or funeral options in general.

No, I do not want to plan a vacation.  Some of us can’t afford them, or even afford to take the time off for them.

No, I do not want a free lunch to listen about hearing aids.  I wouldn’t even be able to hear you if I really needed a hearing aid.

No, I do not want to talk about my expired car warrantee.  The fact that you change your caller ID number means what you are trying to sell is a fraud, just like you.

Let’s get brutally honest here... salespeople need to clean up their act.  They need to stop thinking “no” will eventually mean “yes” any more than Harvey Weinstein thinking pressuring actresses into gratifying him would become “consent”.  It is still harassment, no matter if it involves money or loins.

I know, I know, some salesperson is going to chime in with “Well, not everyone in sales is like that.  Those are just the reengages doing all the abuse.  Most of us are decent and honorable.”  No, you’re not.  Stop lying to us.  Even if it were true, those supposed “renegades” are making your whole profession look bad.

And it’s not enough to have government regulations or government action.  The business community, Big Corporate itself, have to step up and tell their sales department to accept when someone says “no” and to move on.  These harassers are representing you and your products.  How long before people stop trying to go after the harassers and start going after their employers?  How long before pressure is put on government to go after the employers of the harassers?

Tell me, big money executives, would you tell your wife or your daughter or your granddaughter that “no” doesn’t really mean “no”?  No?  Then why are you glorifying that with your business dealings?

“No” means “no”.  It is that simple.  Accept it.  Recognize it.  Deal with it.  Leave us alone.

And, no, I do not want to talk about my expired car warrantee.

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